Hours of Operation
Mon, Tue, Thu & Fri* 8:30 AM – 4:00 PM
Wed*8:30 AM – 3:00 PM
Weekends, Family Days & Holidays: Closed
*In/Out Processing on Mon, Tue, Thu & Fri is from 8:30 AM – 4:00 PM
*In/Out Processing on Wed is from 8:30 am – 2:30 pm.
Closed at 12:30 PM for training on the 3rd Tuesday of each month.
Hours
Home Fuels
Your Tax Free Utility Service
Home Fuels is a tax-relief program. Authorized patrons wanting tax-relief from their home utilities (natural gas and electric) are welcome to enroll.
Our office acts as the liaison between the utility companies and our clients. We will initiate contract openings, receive and pay invoices on your behalf, issue invoices in USD, advocate on your behalf for any billing issues, and close your utilities when it is time for you to depart. Our services have a monthly program fee. Currently, it is $9 per utility each month.
In addition to our normal services, we offer gasolio for home heating at a reduced price. Authorized patrons are welcome to order gasolio at our customer support section. You do not need to be a Home Fuels program member; however, you will need to show your military ID card or Logistical Support letter.
All customer service requests should be submitted via the Customer Service Request button.
Resources & Services
Inbound Personnel
If you are interested in joining Home Fuels to take advantage of our tax-relief services, please visit our Customer Service Requests website (see button below) and submit an In-Processing request.
IMPORTANT
We only work with the following utility providers for tax-free electric and natural gas services:
- BluEnergy
- Sky Gas & Power
It is very important to close your utilities properly. You must submit an Out-Processing Request (see button below for the link) two weeks prior to vacating your residence. We will contact you with an out-processing package and schedule you a final out-processing appointment
Utility TrakR is a secure website, using Chase Paymentech as our preferred payment gateway. Securely manage your utility bills online!
Click below to visit the website. View our documents to view instruction of how to register and pay online.
Useful Information
Expecting A Refund
If the Home Fuels Account Management team emailed you to notify you of a pending refund, please complete the requested Electronic Funds Transfer Form, found in the Forms and Information section above, and send the signed form to our Account Management Team for processing. It can take up to 15 days to process the EFT once it is received.
To Pay or Not to Pay
If your Home Fuels Invoice has parentheses around the amount in the “Total Due” section, it is a credit and you do not need to pay the invoice. Example: ($75.00) is a credit and $75.00 is a balance due.
Tired of the Breaker Tripping?
Did you turn on your oven, the air conditioner, and decide to wash a load of laundry at the same time? Power outage got you trippin’? Learn how you can increase your wattage. As a home fuels customer, you can submit a Wattage Increase Form with us and we will request a wattage increase for your residence with your utility company. A unit’s standard wattage is usually set to 3.0 KW. We can assist you with increasing your wattage to 4.5 KW or even 6.0 KW depending on what your requirements are. Keep in mind a request to increase wattage will result in extra fees from the utility company. There is an initial fee for 70 Euro for each KW above 3.0. Additionally, there is a monthly fee of 2 Euro for each KW above 3.0.
NOTE: Rates per KWH differentiate as the wattage increases. Higher rates and bills can be expected with higher KW settings at your residence. The Increase Wattage Form is located in the Document Library above.
Gasolio Prices
Prices are subject to change daily based on economic influences such as exchance rate and fuel costs. To view current prices, click the button below.
Did you know?
Customers save 36% on their gas bill and 13% on their electric bill due to the exemption of paying IVA taxes through the Home Fuels Program! Imposta Valore Aggiunto (IVA) is a tax all Italians must pay to the government on their utilities, but the US government is exempt from payment in accordance with Article 72 of the IVA implementing decree. As long as 31 FSS pays for the bill initially our service members will be exempt from this tax.
It’s money in the bank!
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