Home Fuels is a tax-relief program. Authorized patrons wanting tax-relief from their home utilities (natural gas and electric) are welcome to enroll.
Our office acts as the liaison between the utility companies and our clients. We will initiate contract openings, receive and pay invoices on your behalf, issue invoices in USD, advocate on your behalf for any billing issues, and close your utilities when it is time for you to depart. Our services have a monthly program fee. Currently, it is $9 per utility each month.
In addition to our normal services, we offer gasolio for home heating at a reduced price. Authorized patrons are welcome to order gasolio at our customer support section. You do not need to be a Home Fuels program member; however, you will need to show your military ID card or Logistical Support letter.
All customer service requests should be submitted via the Customer Service Request button.
*In/Out Processing on Mon, Tue, Thu & Fri is from 8:30 am - 4:00 pm.
*In/Out Processing on Wed is from 8:30 am - 2:30 pm.
Closed at 12:30 pm for training on the 3rd Thursday of each month.
If you are interested in joining Home Fuels to take advantage of our tax-relief services, please visit our Customer Service Requests website (see button below) and submit an In-Processing request.
IMPORTANT: We only work with the following utility providers for tax-free electric and natural gas services:
It is very important to close your utilities properly. You must submit an Out-Processing Request (see button below for the link) two weeks prior to vacating your residence. We will contact you with an out-processing package and schedule you a final out-processing appointment
Utility TrakR is a secure website, using Chase Paymentech as our preferred payment gateway. Securely manage your utility bills online!
Click below to visit the website. View our documents to view instruction of how to register and pay online.
Pay and manage your utility bills online through Utility TrakrTM