Medical, Dental & Eye Care

31st Medical Group

Hours of Operation
Duty Hours: Monday – Friday, 0730 – 1630
Appointment Line Hours: Monday – Friday, 0700 – 1600

Scheduling Appointments
You can schedule appointments by calling the 31 MDG appointment line at DSN 632.5000 or Commercial +39.043.430.5000. Staff are available Monday through Friday, 0700 – 1600.

Closures
Closed on all Federal Holidays and the 3rd Thursday of each month. All closures are posted on the AF Connect app and on our Facebook page at: https://www.facebook.com/AvianoMedicalGroup

Identification Requirement
A valid, unexpired DoD identification card must be presented to check in for all appointments.

Medical In-Processing

Conducted every Wednesday at Wyvern Welcome

To ensure active duty member and family are enrolled in TRICARE to receive healthcare at Aviano:

    • Airmen will need a copy of PCS orders and complete the TRICARE enrollment forms during Wyvern Welcome. If you have dependents you would like enrolled into TRICARE Prime, you will also need proof of medical clearance for your family members.
    • Submit all medical and dental records to the Medical Records desk on the ground floor of the Health Clinic.

If you are unable to attend the weekly Wyvern Welcome briefing, please contact International SOS at +44.20.8762.8384 or visit the TRICARE office located inside the Area 1 clinic for assistance with your enrollment. When visiting the office, ensure you have a copy of your orders and proof of medical clearance for all applicable family members to facilitate the process.

Appointments

You can schedule appointments by calling the 31 MDG appointment line at 632.5000 or +39.043.430.5000, Monday – Friday 7:00 – 4:00.

Identification

You must have a valid, unexpired DoD identification card for all appointments.

Test Results

You can view your results by visiting https://my.mhsgenesis.health.mil/ or by visiting Medical Records inside the main clinic on Area 1 in the TRICARE office.

Contacting your health care team/what to do if you need advice?

You can message your health care team anytime, day or night, by using https://my.mhsgenesis.health.mil/ or by calling the 31 MDG appointment line at DSN 632.5000 or Comm: +39.043.430.5000, AFTER duty hours this number will direct you to the Nurse Advice Line.

Pharmacy

Pharmacy Hours: Monday – Friday 7:30 – 4:30To request a prescription refill, you may use the MHS GENESIS Patient Portal or call the automated line at +39.043.430.8165. Please allow one business day for processing before picking up your medication at the 31 MDG Main Pharmacy, located within the Area 1 clinic.For new prescriptions issued by on-base providers, please activate your order at the pharmacy kiosk and wait for your assigned number to appear on the notification screen.

If you receive a prescription from an off-base provider, you may fill it at a local Italian pharmacy and request reimbursement online at www.tricare-overseas.com. This option is strongly recommended for acute or after-hours medications to prevent any treatment delays. During normal duty hours, off-base prescriptions can also be filled at the 31 MDG Pharmacy; however, you must first visit the TRICARE Liaisons for translation before reporting to the pharmacy window.

During normal operational hours, the Pharmacy also offers acute care services at the consultation window.

Available at the Pharmacy on a Walk-in Basis

  • Cough, cold, and over-the-counter medications
  • Seasonal allergy medications
  • Prenatal and Postnatal Care Kits
  • Medication bridge to appointment

Key Points

  • Quarters are NOT provided
  • Antibiotics are NOT provided
  • Services are available for patients 18 years and older (No PRP/FLT status)
  • All interventions are documented in your official medical records

Emergency Care

Aviano Air Base does not have an Emergency Medical Department or an Urgent Care clinic. In the event of a life, limb, or eyesight emergency, please use the following contact methods to request an ambulance for immediate assistance:

On Base Landline or DSN: Dial 911
Off Base or Cell Phone: Dial 112 for Italian Emergency Services
On Base Dispatch from a Cell Phone: Dial 0434.30.8911

For emergency care, go to the nearest Emergency Room. The closest facility is the Pordenone Emergency Room and Hospital, Azienda Ospedaliera Santa Maria Degli Angeli, located at Via Monterale 24, Pordenone 33170. When you arrive, report to the triage desk for registration with your military identification card.

In person translation services are available at Pordenone Hospital from 0700 to 2200, Monday through Friday, including US and Italian holidays. Call +39.335.560.1235 to alert a translator you are on your way or upon arrival. Outside of these hours, TRICARE Prime beneficiaries can contact the International SOS Telephonic Assistance Service at 800.915.994 or +44.20.8762.8383.

Please note that on site interpretation services are a benefit only for TRICARE Prime beneficiaries, including Active Duty and command sponsored family members. TRICARE Prime beneficiaries are not subject to payment for ER services.

If you are traveling outside the Aviano area and need emergency care, proceed to the nearest ER. If you are unsure where to go, contact International SOS at +44.20.8762.8384.

Dental

The 31st Medical Group Dental Clinic provides comprehensive oral healthcare to ensure you maintain a healthy smile and stay medically ready. From routine cleanings and annual exams to complex diagnostic and treatment procedures, we are here to support your complete dental health.

Our clinic offers a wide range of services to meet your dental needs:

  • General & Preventive Care: Routine exams, cleanings, fillings, and fluoride treatments.
  • Pediatric Dentistry: Specialized care for children.
  • Specialty Services: Endodontics (root canals), oral surgery, periodontics, prosthodontics, orthodontics, and implants.

Eligibility & Priority

Priority for dental care is given to active duty service members to ensure mission readiness. Dental care for other eligible beneficiaries, such as dependents and retirees, is provided on a space-available basis.

TRICARE Dental Program (Off-Base Care)

Due to the limited nature of on-base dependent care, most family members use their TRICARE dental insurance at off-base host-nation clinics. No referral is needed. We highly advise enrolling your family in a dental plan to ensure they have immediate access to care.

  • To learn more about the TRICARE Dental Program (administered by United Concordia) for active duty families, please visit: www.uccitd.com
  • For information on all plans, including retiree options through FEDVIP, visit: www.tricare.mil/dental

Appointments & Sick Call

Any beneficiary experiencing acute dental pain or injury may be seen during our walk-in sick call hours, which are Monday – Friday from 8:00 a.m. to 9:30 a.m. This service is on a first-come, first-served basis. For all other needs, please call our main appointment line.

After-Hours Emergency Care

After-hours care is available strictly for severe dental emergencies that cannot wait until the next duty day. These include:

  • Acute infections with swelling or fever
  • Facial trauma
  • Severe, uncontrolled bleeding
  • Breathing difficulties related to a dental issue
  • Jaw dislocation (inability to open or close the mouth)
  • Severe post-operative complications

If you experience any of these symptoms, please contact the on-call dentist for immediate assistance. For all other non-emergent dental concerns, please visit our sick call during normal duty hours.

Orthodontic Care
Orthodontic treatment is available on a limited basis for active duty and dependent children and is determined by severity of need. Personnel arriving with existing braces are not guaranteed on base treatment. Local providers are available for routine cases, and you can contact TRICARE Dental to locate an off base provider..

Optometry

31 MDG Optometry Clinic
Optometry Clinic Operations (Building 6J)

The Optometry Clinic provides routine eye exams for active duty service members. Active duty family members (age 5+) are seen on a space available basis.

Bring the following to an eye exam:

    • Current prescription glasses
    • Contact lenses and box (or current prescription)
    Optometry Services Active Duty Dependents
    Routine Eye Exams Yes Yes
    Provide Glasses Yes No
    Provide Contacts No No
    Refractive Surgery Yes No

    Routine Appointment Services (Call to Schedule)

    Annual eye exams must be 365 days from the last exam. Other scheduled services include exams for changes in vision status and established contact lens exams if you were previously fit and prescribed.

    Walk-In Services (Active Duty Only)

    The following services are available for walk-in for Active Duty personnel:

    • Flight Line Driver’s License and State Driver’s License Exams
    • IMR updates for “Medical Eye Equipment”
    • Deployment Out-Processing
    • Spectacle Repair for frames provided by the clinic only
    • Spectacle Orders
    • NDI Job Screenings

    Contact Lenses
    Initial fittings are provided for flyers only on the Air Crew Contact Lens Program. If not on the program you must be seen off-base.
    Reason: TRICARE does not cover contact lenses exams; contacts are regarded as cosmetic.

    Refractive Eye Surgery
    Only active duty can apply.

    • Surgery location is Landstuhl Medical Center Germany (closest DoD center).
    • Travel/lodging is at the cost of the applicant or funded by the unit if approved by the URA (Unit Resource Advisor)
    • Leave is processed as Permissive TDY through applicants unit according to AFI 36-3003.
    • Other requirements: 21 years old/12 months left on station
    • Further info/application forms can be obtained at your routine eye exam (which is the first step in the evaluation process).
    • Landstuhl is taking applications at this time ONLY for flyers until further notice.

    EFMP

    Coordinating Care After Arrival:

    Ensure you and your family are enrolled in Tricare Overseas. Enrollment forms are typically completed at Wyvern Welcome. If you were unable to attend the Wyvern Welcome, please proceed to the 31 MDG TRICARE office, located on Area 1, Bldg. 121.

    For any specialty care, please schedule an appointment with your PCM to coordinate referrals and or required testing.

    If there have been any changes in the specialty care needs of an EFMP enrolled dependent, they will need an updated DD form 2792 completed by their medical provider.

    For any questions/concerns, please contact the EFMP office:
    Email: usaf.aviano.31-mdg.mbx.efmpm@mail.mil
    Phone: +39.0434.30.5828 or DSN 314.632.5828

    Upon Arrival Topics